Direct Routing can be used to assign a PSTN number via SBC to Auto Attendant and Call Queues (as of today Direct Routing with AA/CQ support Teams users only). They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. ex. This will then unassign the user and remove all of their configuration from that number. Inside the Voice Routing Policy are PSTN Usages, which are . Enable users for Direct Routing assign a voice routing policy to a user for Direct Routing assign a number to a user by using PowerShell enable voicemail and Enterprise Voice for a Direct Routing user in . Set-CsOnlineApplicationInstance -Identity -OnpremPhoneNumber "" But now when I try to run the command I get the following error. First you can check the current number assigned to an user with Get-CsOnlineDialInConferencingUser, and you will se the current number listed as ServiceNumber. As of now (June 2021) to enable users for Teams telephony (Direct Routing) you need to use PowerShell. - You could create a Call Queue in Teams and assigned the extra number +15559876 to that queue and add your user as an agent. The account general information will now show the assigned phone number and Direct Routing as the phone number type. Create User Account Step 3. NumberType - we don't consider direct routing or operator connect in our example. See Set-CsOnlineVoiceRoutingPolicy. Greetings. Translate numbers to an alternate format In the left navigation, click Users, locate and double-click the user you want, click Account, and then under General information, make a note of the phone number that's assigned to the user. By default you are asked how many numbers you need and can contract a sufficient phone number range, e.g. Change conference bridge number for one user with Powershell. Hoping someone can help with this, we are in the process of moving from a 3rd party UC to Teams voice using direct routing with another supplier and have gotten this working for most users. On the left-hand side click on Users>Manage users Search for the user that needs to have a direct routing number added and click on the Display name Under the Account tab click E dit next to General information Add the phone number to the assigned phone number field in the format shown below with the 1 in front and then click Apply It should be operated by the Office . LoginAsk is here to help you access Teams . Enable a user for Hosted Voicemail (deprected and removed V0.2 feature) Assign a Teams Direct Routing Phone number Assign a online voice routing policy Assign a calling policy Delete user phone numbers (new) More output/details in the PowerShell window (new) Bugs, issues and limitations V 0.3 This diagram shows the components of Direct Routing and their relationship with each other. This is a walk through in order to create a Auto Attendant with a Direct Routing Number.Use connect-microsoft to connect with PowerShell https://erwinbierens. You must be using Direct Routing. The Microsoft MS-720 Questions Teams voice engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. Save the script and run it directly in PowerShell ISE. . In many cases you don't utilize 100% of your phone number range and you might have employees leaving the organization or other reasons why not all phone numbers are assigned. Simple logic is looking for +1 in the UserPhoneNumber var. Get-CsOnlineDialInConferencingUser -identity . - If you are using Direct Routing you can in your SBC re-route the call. #Assign Online Voice Routing Policy to Microsoft Teams Resource Account for Teams Direct Routing $user = "teams-resource-account@domain.tld" $userovrp = "teams-direct-routing-online-voice-routing-policy" Grant-CsOnlineVoiceRoutingPolicy -Identity $user -PolicyName $userovrp #Get a cup or some more cups of coffee and wait!!! You manage emergency call routing policies by going to Voice > Emergency policies in the Microsoft Teams admin center or by using Windows PowerShell. Enable users for Direct Routing, voice, and voicemail. The detailed information for Teams Assign Someone A Phone Number Powershell is provided. edited Ive been trying to assign a Direct Routing number to a resource account. I have tried installing the latest Teams module and then use the new cmdlet "set-CsOnlineVoiceUser -Identity user@domain.be-TelephoneNumber +32123456789" but still get errors (see last paragraph of OP).. Just checking in my tenant, Get-CsOnlineTelephoneNumber will pull Calling Plan phone numbers (obtained from Microsoft), but not my Direct Routing numbers. To assign a direct routing or hybrid number to a resource account you need to use PowerShell here is the link https://docs.microsoft.com/en-us/microsoftteams. These steps show you how to configure one or more user accounts for Teams direct routing using PowerShell. Before performing these steps make sure you are connected to your . The policies can be assigned to users and network sites. 1. After you configure the phone number and enable your company's voice and voicemail for the user, the continued step is to configure the voice routing policy so that the call can be sent to the session border controller which is Teams internal process mechanism. I have an auto attendant with a resource account which works fine internally using dial-by-name. This tutorial uses the Yealink T55A. Then click Add. By default Microsoft doesn't allow you to assign a DID from a Direct Routing trunk to a Resource account for use with a Queue or IVR configuration. This will open up a dialog that allows you to assign a user and an emergency location to the number. I am creating a web application which will allow teams administrators to assign telephone numbers for direct routing to different teams users. Assign resource account to an existing Call Queue Similarly, to unassign a number, select the relevant number and click release at the top of the screen. How To. you keep in mind that To assign a direct routing or hybrid number to a resource account you need to use PowerShell. Numbers to the Auto Attendant and Call Queue can be assigned through the below three formats. However for about 13 users when I try to assign the number using set-csuser in powershell i get: "Can not update . Then I create and adjust the PowerShell script. 1. via Calling Plan from Microsoft. Now that the Voice Policy has been created, it can be assigned to users via PowerShell or via the Microsoft Teams Admin Center. Assign number to resource account For this step we have to switch to Powershell. Teams calling is a feature that allows you to provide your users with a Direct Inward Dialing number facility or DID. Select Apply. Regarding to your requirement, you can connect to Skype for Business Online PowerShell and run the command Set-CsOnlineVoiceUser -Identity < UserAccount > -TelephoneNumber < Number > -LocationID < locationID >,then the phone number and location will be assigned to the user. Currently for Skype on premise our service desk can assign numbers,change voicemail settings etc via the Skype GUI. assign a voice routing policy to a user for Direct Routing assign a number to a user by using PowerShell enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell Enable per-user calling features configure group call pickup configure call delegation and call delegates However the teams administrator has to do this by its own increasing the admin's work. Grant-CsTenantDialPlan -Identity account@domain.com -PolicyName <PolicyName> Finally, assign a number to the account, this can be done through the Teams Admin Center for Dial Plans or via PowerShell for Direct Routing setups using the below command: 1 Connect the SBC with Phone System and validate the connection Step 2. o Description - An optional description. #Check assignment On the right an overlay opens. . You can assign only a user policy to a specific user" appears . It the drop-down list for Toll numbers select the new number. We are just starting our implementation of Direct Routing to replace Skype 2015, the question came up and i wanted to get real world clarification on. 3. I wanted to create a simple check to make sure they are adding a +1 for E.164. Yes No CL Clement L. Replied on April 27, 2021 In reply to RegieS's post on April 26, 2021 Hello RegieS, If you are already have a phone number assigned by Microsoft via the Microsoft Calling Plan you will need to move over your phone number to Clerk. Translate numbers to an alternate format I have an existing user who simply moved to another geo-location and wanted her Teams phone number to reflect the local area. When adding numbers to users when Direct Routing is used, it has to be done via powershell. In this environment, it is going to be set via PowerShell with the below command for two test users: . I added an extra column with a choice of Disabled and Enabled, so it can also bee used to clean up the number from the user. Enable users for Direct Routing, voice, and voicemail Step 3. Use examples to see how it can be run as normal ps1 script. In public preview, you can assign OPCH and CCE number to Cloud Auto Attendant and Call Queues. Signing into the phone For this tutorial, you will need a Teams tenant with administrator permissions and a Teams-certified phone device. Script Overview. Select Phone number type to Direct Routing and enter the phone number without the + sign. During processing LineURI's are run against a regex pattern to extract the DDI/DID and the extension to a separate column. Today it can be done using PowerShell commandlet Set-CsPhoneNumberAssigment which works very fine. Source: Screenshot Microsoft Teams Admin Center In this snip it I prompt for the username and the phone number they would like to assign to the user. I want to assign a direct routing phone number (not a Microsoft service number) to the resource so have assigned the resource a Office 365 E3, with the Phone System add-on license. Teams Admin Center. It's called the Teams Direct Routing User Number Assigner (TDR-UNA) and can be used to enable a single Teams User for Teams Direct Routing. Best Regards, Regie S, Report abuse Was this reply helpful? Help users access the login page while offering essential notes during the login process. Please, Let me know about the result with the previous suggestions. In order to route calls to an unassigned number Microsoft created 4 new cmdlets. Figure 2: Notice that there are 42 numbers in retention, these are classified as Gold and Silver numbers. When you use direct routing, you have to use Powershell to enable the enterprise voice features and voicemail within Teams or Skype For Business. As expected, you must have an auto attendant or call queue, which can be set up in the Teams admin centre. Microsoft released a new feature within the Teams Admin Center. However, based on my experience from the field there are many IT Pros and Admins out there which would like to have some graphical user interface (GUI) for this job. Teams Assign Someone A Phone Number Powershell will sometimes glitch and take you a long time to try different solutions. With it imported, we're ready to rock. Enable users for Direct Routing (this article) Step 3. This is step 2 of the following steps for configuring Direct Routing: Step 1. Configure voice routing Step 4. In this article about the Microsoft Teams PowerShell module you can check your version and method to upgrade. Connect-MicrosoftTeams $onlinevoiceroutingpolicy = "XXXXXXXXXXXXX" $tenantdialplan = "XXXXXXX" $teamsuser = "user@xxxxx.net" $e164tel = "+27XXXXXXXXX" Step 4: Enabling Users for Direct Routing. Answer. From a higher level it's easiest to think of a Voice Routing Policy as being the container that has the routing elements inside of it. Due to Teams Direct Routing being a fairly new product theres a few items that still have to be configured via PowerShell. Connect to Skype for Business Online Powershell module and run the following command. . @Manoj Karunarathne and anyone else interested - I had a very similar situation.This with the most recent updates to the MicrosoftTeams PS Module. Configure call routing. Click Save. Select the user you want to change. In the past I've used the following command on PowerShell to assign the number but it is just not working anymore. It's now possible to assign Direct Routing phone numbers in the GUI. When I run the command Set-CsPhoneNumberAssignment -Identity <email> -PhoneNumber "+<number>;ext=118" -PhoneNumberType DirectRouting I get "BadRequest User 'af8e7fa8-a0bf-4658-8787-3b26d6fe9c21' lacks appropriate licenses to assign a 'DirectRouting' number". 2. via Direct Routing from any carrier of your choice. Wherein you can select the phone number type "Direct Routing" and enter a phone number (without +, added automatically) like 49711999999999. For this new feature in Microsoft Teams you will need to have the PowerShell Microsoft Teams module version 2.5.1 or higher. You must obtain new phone numbers, which can be assigned with PowerShell (with Direct Routing numbers, you should not use the Skype for Business legacy admin centre as with service numbers). For users, you can use the global (Org-wide default) policy or create and assign custom policies. I'd suggest testing and migrating soon, before you miss the April deadline of the command being dropped. Let me help you with the complete information. It's slow as it has to enumerate all users . In the left navigation, click Voice > Phone numbers. Set the Phone number type as: Direct Routing and add the designated number for the user under Assigned Phone number in form of: "+CountryCodeandnumber" (ie. Set-CsOnlineApplicationInstance -Identity drcallqueuetest@lync.se -OnpremPhoneNumber +46890510 4. Translate number to an alternate format (optional). Finally, download the script into your current directory and import it: Import-Module Add-SBC.ps1. The number is not assigned to the deskphone, it is assigned to the user account that signs in to the phone. Configure call routing (This article) Step 4. To set the outbound number to an existing Resource Account, run the commands below, specifying either the newly created policy or the default (Global) policy depending on who you want to target. Assigns a service phone number (+11D format) using the following cmdlet: The set-CSonlineVoiceUser only knows the -TelephoneNumber parameter which does not accept "tel:" The example . Once the module is in place, connect to the Microsoft Teams service by running the below and logging in with your admin credentials: Connect-MicrosoftTeams. Contents hide Step 1. Direct Routing Assigning Numbers Issues. 2. . +49711555555555-000 to -999. Here one can see all the assigned policies for the user. . . Report abuse Report abuse. Goes to Teams Admin center > Voice > Phone Numbers. I was using the below to enable and assign phone numbers individually/per user. I created this test account last friday and licensed it the same day too. This is step 3 of the following steps for configuring Direct Routing: Step 1. assign numbers to users assigning verified emergency address location assign a calling policy to a user assign a usage location to a user. Assign a Direct Routing Phone Number Users>Manage Users>Click on a user's Display Nameto view their settings Next to General Information, click Edit. The process is instantaneous as Clerk and Microsoft use the same Tier-1 carrier for calling and there is no downtime. - How to reserve numbers for future use - Assign and troubleshoot phone . Make sure to replace "resourceaccount@domain.com with the UPN of the resource account you want to mask with as shown in Figure 2. Create TeamsIPPhonePolicy Step 4. You can assign a policy directly to users, either individually or at scale through a batch assignment (if supported for the policy type), or to a group that the users are members of (if supported for the policy type). This update involved moving to a new CQ and AA model where each call queue or auto attendant . Set-CsPhoneNumberAssignment -Identity adamfowler@contoso.com -PhoneNumber +61987654321 -PhoneNumberType CallingPlan The options for -PhoneNumberType (required) are DirectRouting, CallingPlan and OperatorConnect. Assign TeamsIPPhonePolicy to User Account Connect the SBC with Microsoft Phone System and validate the connection Step 2. This is basically no big deal because it's always the same routine. Operator Connect and Direct Routing. The script opens a graphical user interface (GUI) to simplify a few basic enablement tasks. Assign a custom call routing policy to users. IMO you could just assign a fictional phone number via PowerShell to every single user, for eg. To add a Tenant Network Site through the Teams Admin Center, click on "Locations" then "Network Topology" and click the "Network Sites" tab then the "Add" button. The Voice Routing Policy is assigned to a user and describes how calls from that user will be routed. IT Calling Plan Microsoft Teams Harassment is any behavior intended to disturb or upset a person or group of people. You can assign a number from Direct Routing or Calling Plans, but since you have Direct Routing you should take a direct routing number and assign to the user account. Using PowerShell. Enter an assigned phone number and a phone number extension if applicable. Users will automatically get the global . Under General Information click edit. KBA-01606-j6S5 This article provides the technical instruction on how to activate users for MS Teams calling using Direct Routing provided by Universal IT. Using the Microsoft Teams Admin Center In the left navigation, go to Locations > Networks & locations. This also allows your customers and business partners to reach you directly using Public Telephony whereas . Thanks for your post here. I've used this: Get-CsOnlineUser | select Name, UserPrincipalName, LineURI | where LineURI -eq tel:+12223334444. Click the tab that represents the network identifier that you want to add. This allows your users to communicate effectively with customers and business partners who are external to your company. License Requirements: users in Microsoft 365 require a Microsoft 365 Business plan or a Microsoft Enterprise (E1, E3, E5) plan in combination with a Teams Phone license. Running the command: We are not going to cover in detail how to assign a Direct Routing DID to a Resource Account but high level steps: Create new Resource Account through Admin Portal or through Powershell ( AutoAttendant or CallQueue ); Autoattendant in our case Assign the proper license to the Resource Account For details, see Getting phone numbers for your users. After you found the user's account, click on Edit in the General information area. One also needs to assign a Voice Routing Policy to the user by going in under the users Policies. To configure the Microsoft 365 Tenant for a Peeredge SBC-Direct Routing connection, complete five high-level steps: Connect the SBC with the Phone System and validate the connection. If you find yourself in this situation, to rectify it follow these steps: Login to the Teams Admin Center and find their old number in the Phone Number list (Admin // Voice // Phone Numbers) Remove the assignment Run Set-CsUser -Identity user.name@domain.com -OnPremLineURI $null Reprocess their licensing in AzureAD Portal So if you have the number +15551234 assigned in Teams, you can in the SBC configure so that calls to +15559876 is forwarded to +15551234. +468xxxxxxxx) and Apply. This small PowerShell-based tool is intended to help you with enabling users for Microsoft Teams Direct Routing. 3. via Operator Connect from the operator connect partner. This script queries Microsoft Teams for assigned numbers and displays them in a formatted table with the option to export to CSV. New . Use PowerShell Per Please assist with editing this so that I may be able to read user information and user phone number from a CSV file. If the number was already assigned, we'd not be interested in it; Supporting more than 500 numbers. This article describes how to enable users for Direct Routing. To assign the phone number to the application instance, the tenant admin: Signs in to the Teams admin center as a tenant admin. like +1 850 22 01 - +1 850 22 20 and configure on your SBC you route everything over this single main phone number. If you're looking for non-Microsoft numbers, you'd have to update the value accordingly; PstnAssignmentStatus - we need to assign the number afterwards. You can do this in the Microsoft Teams admin center or by using PowerShell. Go to Teams Admin Center users tab link. This script collects Microsoft Teams objects including: Users, Meeting . On the Phone numbers page, select the number that you identified in step 2, and then click Edit. Type of abuse. Fill in the form: o Add Network Site - This is the name of the Site. Let me start with this: We use Direct Routing . For example, click Subnets , Wi-Fi access points , Switches, or Ports. Under Assign phone number, from the Phone number type drop-down menu, select Direct Routing. Buy Teams Common Area Phone License Step 2. That user will be routed you will se the current number assigned to users via PowerShell or via the Teams! 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