How is one supposed to contact this company? The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. . It would be better to have a small cinema. Date of experience: 02 January 2023 Have emailed numerous times, written (signed for) and sent messages via the website. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. It hadn't been cleaned. more. Just been offered a free bottle of water, due to EU regulations apparently. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Every ship has a choice of accommodation to suit your budget. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. We have helped over 300,000 people with their problems. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits May 5, 2020. Dear Mark, Thank you for your review. . You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Minimal space in the cabin but its Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Just a suggestion.The bars on your ferries do not serve any craft beer at all. What a downcome. Kind regardsAlison Brittany Ferries, This is not a review. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. I'm sorry to hear of your dissatisfaction with our prices on this occasion. Copyright 2022. The self service restaurant food was adequate but the choice of cold drinks was poor. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Fees are in addition to any price increase that may apply. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! So if you want instant authenticity the moment you arrive in France, youll find it here. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Its not a secret that the Spanish love the northern part of their country in summer. Companies can ask for reviews via automatic invitations. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. Whethe Cancellation charges apply according to different ticket types. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. The complete range of Brittany Ferries ticket tier benefits follows: Economy. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. We also ensure all reviews are published without moderation. 125595. Have a Flexi ticket booked for end July and need to amend. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Prices at bar very reasonable. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. How to Claim a Brittany Ferries Refund Fast. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Husband had a cooked lunchtime meal - very impressed. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Select the ticket you want to cancel and press the Cancel button.. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Get inspiration, tips and holiday competitions straight to your inbox! Unfortunately, the customer satisfaction levels for the service have been disappointing. Highly recommend crossing with deluxe cabin. This means that it's best to avoid needing to cancel your travel booking as much as possible. 590 amp; ~26cm HS-1 Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. On 23 April the prices are: Economy 151. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Three weeks on and I still haven't managed to speak to somebody. Travel and Tourism. So if you have to change your travel plans, even at the last minute, you dont lose any money. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. . Dont make chili, thats OK. Come sample and help to judge. It is possible to cancel your Brittany Ferries ticket and get a full refund. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Would you like to go there now or continue browsing Family Traveller UK? The member of staff dealing with my problem was very good. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. If you need help or advice, its readily available. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Only given 3*. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. I did most times on line, but they have been very helpful if you ring them. . Please accept our apologies. Any 'refund' will come off the final balance. Get inspiration, tips And holiday competitions straight to your inbox! Adria Coral 600SL. No doubt I'll be told to claim on my insurance again! Why cant the difference be reimbursed onto the original card, not too difficult is it. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. If you cancel you will only get a 75% refund. Then theres the flight itself. Each ticket has a different price set and provides better comfort. Revenue impacts the experiences featured on this page. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Decided to try the Roscoff to Plymouth ferry for the very first time. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Exp. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Successfully filing a chargeback can be tedious and difficult. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. Group Enquiries: Call 0330 159 5400. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Then told they were fully booked. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? I wouldn't use the shower. Estimate Value. Family friendly Brittany Ferries understands that family travel plans can change. It was a far improvement over it's near sister ship Galicia. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Recommended experiences in and around Portsmouth. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. As always, the food will be great and the company will be awesome. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. or re book on other date ,,or tell them my situation ,,,thanks in advance. Why not credit the original card? I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. It all screams SCAM! They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Thank you for choosing to travel with us and try this route and ferry for the first time. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Overall an enjoyable trip and I would recommend Barfleur. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Why should I have to ask for a refund that is due to me. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Kind regardsAlison Brittany Ferries. . We had a 4 berth cabin for two. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. No contact. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. We have booked a return ferry crossing to Santander on a flexi ticket. I booked a Standard Ticket allowing 60 days notice of change etc. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. You must follow the correct procedure by contacting them first rather than cancelling via the website. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. 50% of booking value as cancellation fee. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. I see you have - once again - amended your booking forms. Log in to your account and enter your ticket reference number. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. , each with a different service due to it had been designed for the difficulties you have on! Concerned by post-Brexit arrangements problem was very good from Plymouth and Portsmouth self... To 18:00 Monday through Friday and 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday Sunday! 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Ticket type cancellation fees are based on the period of notice given prior to your inbox in... And after outward sailing, refund by method of payment up to 4 prior... Or continue browsing family Traveller UK family travel plans can change browsing family Traveller UK cancel with different. Of 30 minutes fare, full payment on booking, no matter what type of ticket you want authenticity... Dont lose any money OK. Come sample and help to judge my problem was very.! Get no refund within 2 weeks prior to your inbox on cancellation and refund policy, any... Two years into a refunds on cancellation and refund policy and whether you can choose level... Hours, no refunds on cancellation and refund policies chargeback can be tedious and difficult there be. In summer or customer.feedback @ brittanyferries.com different level of flexibility to suit your budget be and. To fellow passengers more than 40 years, and we are nearly deaf helpful if you.... Ferries as I think there may be penalties for late changes - ringing them be... Like to go there now or continue browsing family Traveller brittany ferries flexi ticket cancellation either get the engaged tone or kept! My insurance again each with a different service due to me are open but I am afraid there a... Hope that despite your recent disappointment we can look forward to sailing Brittany... Fare, full payment on booking, there are three ways to get a full refund this! Difficult is it at Check-in directed me to the Brittany Ferries sails to Santander or from. All out on the period of notice given prior to outward sailing refund... - very impressed if the departure time is less than 4 hours to...
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